Privacy Policy

Last updated:

Introduction

Reviveglow ("we", "us", "our") operates this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our site.

Information We Collect

We collect information in several ways:

Contact Form Data: When you submit our contact form, we collect your name, email address, organisation (optional), and message content.
Automatic Collection: We automatically collect certain information about your device and browsing behaviour through cookies and analytics tools, including IP address, browser type, pages visited, and time spent.
Google Cookies: Google Analytics and Google Ads conversion tracking set cookies on your device to understand site usage and ad performance.

How We Use Your Information

We use collected information to:

Respond to your enquiries and provide customer support
Understand how our website is used and improve our services
Send you informational communications (with your consent)
Comply with legal obligations
Measure advertising performance and optimise campaigns

Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent (Article 6(1)(a)): You agree to contact form submission, analytics, or marketing cookies
Contractual Necessity (Article 6(1)(b)): Processing necessary to provide requested services or respond to enquiries
Legal Obligation (Article 6(1)(c)): Compliance with UK/EU data protection laws
Legitimate Interests (Article 6(1)(f)): Website improvement, security, fraud prevention, analytics

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

Service Providers: Email hosting, analytics platforms (Google Analytics), and advertising networks (Google Ads) that assist us in operating our website
Legal Requirements: When required by law, court order, or government request

Third-Party Services

We use the following third-party services that collect data:

Google Analytics: Tracks site usage patterns. See Google's Privacy Policy
Google Ads Conversion Tracking: Measures conversion performance. Cookies include _gcl_au, _gcl_aw, and ad_storage flags
Google Maps (Contact Page): Embedded map shows our office location. See Google's Privacy Policy

Data Retention

We retain your data only as long as necessary:

Contact Form: Retained for 24 months for support and follow-up
Analytics Data: Automatically deleted after 26 months
Cookies: Consent cookies retained for 12 months; analytics for 24 months

Your Rights

Under GDPR and UK Data Protection Act 2018, you have the right to:

Access: Request a copy of personal data we hold about you
Correction: Request we correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Request we limit processing of your data
Portability: Request your data in machine-readable format
Objection: Object to processing for marketing or legitimate interests
Withdraw Consent: Withdraw consent for cookies or communications at any time

Consent Mode v2

We implement Google Consent Mode v2 on our website. By default, ad_storage, analytics_storage, and personalization_storage are set to "denied" until you grant explicit consent via our cookie banner. When you accept analytics or marketing cookies, we update these settings and allow Google to process your data accordingly.

Data Security

We implement reasonable security measures to protect your data, including HTTPS encryption, secure server infrastructure, and restricted access. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but take data protection seriously.

International Data Transfers

Your data may be transferred to and processed in the United Kingdom and other countries where our service providers operate. These transfers are subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) where applicable.

Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information and notify you.

Cookie Policy

See our Cookie Policy for detailed information about cookies we use, including consent management.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to this page. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a data protection concern, please contact:

Reviveglow
75 Cannon Street, London, EC4N 5BN, United Kingdom
Email: info@reviveglow.world
Phone: +44 20 7946 0958

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
ICO
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk